All About the Library Card

Content Body: 

Ways to Get a Library Card

Never had a Library card in Calcasieu Parish? It's time to get one. Guess what? They're FREE to anyone who lives, works, owns property, or attends school in Calcasieu Parish. 

How do you get one? Visit your local library branch or if 18+ years, apply online.

  • 18+ years: When visiting a local library branch to complete a registration card, please present proof of a Photo I.D. and address. Proof of address includes a driver's license, checkbook, or received mail. 
  • Under 18: The registration card must be completed by the applicant, and signed by their parent or legal guardian with proof of a Photo I.D. and proof of address.

NOTE: Online registration is limited to online catalog access only. Once staff completes the approval process, users may access the electronic resources such as OverDrive, Hoopla, and Freegal.

Important info about your card

  • Use it at any library branch.
  • It's valid for 1 year.
  • Report your lost library card immediately to any Library branch.
    • It's $.50 to replace your card.
  • We honor Library Southwest cards from the following parishes: Allen, Beauregard, Cameron, Jeff Davis, and Vernon. LSW cards are issued at your home parish. Details on the Libraries Southwest Borrowing Service

 

Need to renew your card?

  • NOTE: Library cards expire every year so that we can keep our records current regarding your address, phone number and/or email address. See email address benefits.
    • ​Expiration exceptions: temporary borrowers, internet only, temporary online registration users.

       
  • To renew your card, visit or contact your local library branch, or view My Account in the catalog. If renewing online, please review (and edit) information under the My Info tab. 
    • ​If your card doesn't renew online (see Privileges expire section under the My Info tab), please contact our library staff for assistance. 
      • NOTE: Blocked or Barred users must visit a local branch to clear up account.

 

How to Check Out and what are the limits

  • Present your library card with items at the circulation desk/front desk or use the self check machines located at the Central Library
  • Library items checkout for 2 weeks.
    • Exceptions:
      • DVD/Blu-Ray checkout is 1 week.
      • Laptops checkout is 1 week.
      • iPad/Laptop in-branch kiosk is 2 hrs.
      • Hotspot checkout is 1 week with no renewals. 
  • Borrowing privileges will be suspended until long overdue items are paid for or returned to the library.

 

Library card limits:

Book (50)
Book&CD (10)
BookonCD (10)
Cake Pans (3)
CD (10)
CD-Rom (10)

 

Text Center: 

Dolls (1)
Download (10)
DVD (10) & Blu-Ray (3) 
Games (3)
Hotspot (1) 

iPad (1)

Laptop (1)
Magazine (20)
Paperback (50)
Playaway audio (10)
Playaway launchpad (3) 
Playaway video (3)

Items with holds

State Laws on confidentiality prohibit the library from allowing anyone but yourself from picking up items that you have on hold, unless the library has your permission, on record in the computer system, for others to pick up your items. 

Please check with a staff member for assistance.

The Library has an automated system that will contact the patron about available holds.

If we have an email address on file, an email will be sent notifiying the patron about the available hold.

 

Renewing Items, Renewing Libary Card, and Returning items

Renewing Item(s)

Library item(s) can be renewed twice, if no one has placed a hold on the item(s).

  • Visit/call any library branch; please have the items along with your library card handy.
  • Download the Mobile App to access your account.
  • Call the 24/7 self-service number at (337) 437-4153 or 1-800-240-0212
  • Access the online catalog to view MY ACCOUNT.

With an email address on file, we can notify you 3 days prior to the item(s) being overdue. 

 

Renewing Library Card

  • NOTE: Library cards expire every year so that we can keep our records current regarding your address, phone number and/or email address. See email address benefits.
     
  • To renew your card, visit or contact your local library branchor view My Account in the catalog. If renewing online, please review (and edit) information under the My Info tab. 
    • ​If your card doesn't renew online (see Privileges expire date in the My Account--My Info section), please contact our library staff for assistance. 
    • Blocked or Barred users must visit a local branch to clear up account.

 

Returning Items

Return items to any Calcasieu Parish Library branch, no matter where the items were originally checked out. Drop the items at the designated return areas. If after hours, use one of our drop boxes.

Email address benefits

What are the benefits for giving the library your email address?

  • Receive alerts when your hold is available for pickup.
  • Receive alerts that checked out items will be overdue in 3 days.
  • Receive alerts when items are overdue as well as bill notices.

Visit or contact your local Library branch, complete this form, or you have the option to edit existing info (address, phone number and/or email address) via My Account--My Info section in the catalog. 

Fees and Fines

Fees for overdue material: 25 cents per item per day

  • There is a 1-day grace period when returned on the grace day.
  • If item(s) is returned after the grace period, charges will apply to all days that the item is late.
    • The grace period is no longer applicable.


How may I pay those fines? 
Visit your local library branch or pay your fines online.


What if I've lost item(s)?

  • Please pay for replacing that item. You do not have to pay any fines that have accumulated on the item.
  • Did you find that item?
    • If you've already paid for it, bring the item to the library with your receipt, within 6 months.
    • The Calcasieu Parish Police Jury will mail the refund.
       

What if you lost your Library card? 

  • Report it immediately to any library branch.
  • If the card is not reported lost, and someone else checks out items on the card, you will still be responsible for the items checked out.
  • The charge for a replacement card is $.50.

 

Pin Number Information

  • What is a Pin# and why do I need it? 
    A pin number is a 4 digit number giving access to your library account via the online catalog, our mobile app or through the 800 number (1-800-240-0212). Use this number to access WiFi in the library or use the library's public computers.

     
  • What if I forget my pin#? Visit or contact your local library branch
    • COMING SOON: reset pin (self-service option)
       
  • May I change it online? Yes. Use the online catalogYou do need your old pin# in order to change to a new one.

 

Ways to obtain or manage account info

 

Change Address, Phone Number or Email Address

How do I change my address, phone number or email address on my library account? 

  • Visit or contact your local Library branch, complete this form, or you have the option to edit existing info (address, phone number and/or email address) via My Account--My Info section in the catalog. 

 

My card has expired! Now what?

Library cards do expire every year so that we may have the most current information (ex: phone number , address and email address) on file.
NOTE: Expired cards are not able to checkout materials (both physical or electronic) until the account is renewed, and any fines are cleared.

Please contact or visit your local library branchor 
view My Account in the catalog. Please review (and edit) information under the My Info tab before renewing card. ​If your card doesn't renew online (see Privileges expire section under the My Info tab), please contact our library staff for assistance.

NOTE: Blocked or Barred users must visit a local branch to clear up account.

I replaced my Library card or email address. What resources are affected?

  • Interlibrary Loan (Loanshark)
    Lost card: alert staff when you have replaced your library card; the new card # needs to be updated in this service.
    Email change: you may do so under Account in Loanshark.
  • Digital Library (OverDrive
    Lost card: alert staff when you have replaced your library card. The card # needs to be merged with lost card so that holds/checkouts can be transferred.
    Email change: email is enabled when placing holds. You may change it during the hold process.
  • Digital magazine (Zinio for Libraries
    Lost card: not affected
    Email change: must know previous email used to setup account. Login, access My Account to change email address.

    NOTE: this change affects access to mobile app, so log out of app, and log back in with new email address and password. Otherwise, you'll need to setup a new account with new email address; no checkouts will transfer.
  • Digital music (Freegal
    Lost card: If your card number changes, you will be treated as a new patron. 
    It will even appear as if app users have lost all your music as it is tied to your previous barcode. The vendor is unable to transfer any data from old library card number to the new one. Suggestion is to back-up your music so that you may reclaim it from your old barcode. (See Mobile Apps section entitled "How do I backup Freegal Music from my iOS mobile device into iTunes" and "How do I get music off my Android device onto my computer".) You wiill also need to rebuild any created playlists and wish lists.
    Email change: Change notification email under My Account---Notifications
  • Digital music (Hoopla)
    Lost card: update card number (or pin) in Account section
    Email change: need previous email address for login. Click on email address (top right) to change address. 
    Otherwise, you'll need to setup a new account with new email address.

  • eBook (Freading)
    ​Lost card: Once you login with new card number, you are considered a new user. All checked out content is lost.
    Email change: email is not tied to account.

  • eComics (Comics Plus)
    Lost card: once you login with new card #, you are considered a new user. All checked out content is lost.
    Email change: email is not tied to account.
  • Account manager (Library Elf)
    Lost card: add replacement ID, and remove lost ID in account.
    Email change: My Account---Sign-in tab--enter new address---Save. A confirmation email will be sent. Please confirm.
  • Library App (CPPLMobile)
    Lost card: enter new card #; all checkouts/holds will transfer, and virtual card is updated.
    Email change: email is not tied to account