Customer Satisfaction Survey

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Please correct the field(s) marked in red below:

Thank you for participating in our online Customer Satisfaction Survey. Your feedback is very important to us. Feedback will help us identify areas where we can improve services and better understand the needs in our community.

 

Sincerely,
Marjorie Harrison, Director
Calcasieu Parish Public Library

 

 

1
How important is the Library to you?
How important is the Library to you?
2
How satisfied are you with the services of the Library?
How satisfied are you with the services of the Library?
3
How well do these services compare to your expectations?
How well do these services compare to your expectations?
4
How well do you rate the quality of products and services we provide?
How well do you rate the quality of products and services we provide?
5
Would you recommend the services of the library to others?
Would you recommend the services of the library to others?
6
How likely are you to reuse the services of the library?
How likely are you to reuse the services of the library?
7
Is the Library an attractive, safe and welcoming place?
Is the Library an attractive, safe and welcoming place?
8
In regards to finding information or materials to explore a topic of personal interest, did you find what you were looking for?
In regards to finding information or materials to explore a topic of personal interest, did you find what you were looking for?
9
Regarding library sponsored programs or co-sponsored programs designed to help you explore topics of personal interest, please evaluate.
Regarding library sponsored programs or co-sponsored programs designed to help you explore topics of personal interest, please evaluate.
10
How do you receive information about library programs? Choose all that apply.
How do you receive information about library programs? Choose all that apply.
11
I have found something good to read, listen to, or view at the library? 
I have found something good to read, listen to, or view at the library?
12
I have received the material that I have placed on hold in a timely manner.
I have received the material that I have placed on hold in a timely manner.
13
As a parent or caregiver, library services for preschool children are: 
As a parent or caregiver, library services for preschool children are:
14
In regards to accessing the Internet on a library provided computer, please indicate if the library has met your needs.
In regards to accessing the Internet on a library provided computer, please indicate if the library has met your needs.
15
In regards to the Library's website as informative and easy to use, have you found what you needed?
In regards to the Library's website as informative and easy to use, have you found what you needed?
16
Did we forget anything? Feel free to add additional comments.
17
Would you like a staff member to contact you?
Would you like a staff member to contact you?

 

CONTACT INFORMATION

18
How do you prefer we contact you?
How do you prefer we contact you?
19
First Name Last Name
20
Email Address
21

Contact Number

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