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Calcasieu Parish Public Libraries http://calcasieulibrary.org Automated self help 1-800-240-0212 Carnegie Memorial, Central, DeQuincy, Epps Memorial, Fontenot Memorial, Hayes, Iowa, Maplewood, Moss Bluff, SWLA Genealogical, Starks, Sulphur Regional, Westlake

Ways to Get a Library Card
How to Check Out and How many items may I check out at one time
Renewing Items, Renewing Library Card, and Returning items
Email address benefits
Fees and Fines
Pin Number Information
Ways to obtain or manage account info
Change Address, Phone Number or Email Address
My card has expired! Now what?
I replaced my Library card or email address. Which resources are affected by this change? 
Services and Technology in the Library
Non-residents: see available options to checkout material or use internet access computers.


Ways to Get a Library Card 

  • Cards are FREE to anyone who lives, works, owns property, or attends school in Calcasieu Parish.
  • Are you visiting Calcasieu Parish? Ask our staff about accessing computers, resources and services.
  • Get a card by visiting a library branch, or if 18 years or older, apply online.
  • Bring photo identification and proof of your address. That includes a driver's license, checkbook, or mail. 
  • If under 18 years old, a parent or legal guardian will need to provide that proof. 
  • Cards can be used at any library location, and they are valid for one year.
  • Report a lost card immediately to any location. There is a 50 cent replacement cost.
  • We honor Library Southwest cards from the following parishes: Allen, Beauregard, Cameron, Jeff Davis, and Vernon. Learn more about the Libraries Southwest Borrowing Service.
  • Online registration is limited to adults, and during the setup period, you are limited to using the online catalog only.
  • Once the account is approved by staff, and a permanent library card is issued, you may access resources such as OverDrive, Hoopla, and Freegal.

Renewing your card

Basics 

  • Cards expire every year so that we may keep our records current regarding your address, phone number and/or email address.
  • Exceptions: temporary borrowers, internet only, temporary online registration users.
  • Email address benefits 

 Renewal process

  • Visit or contact a library branch, or view My Account in the online catalog.
  • If renewing online, please review and edit information under the My Information tab. 
  • If your card does not renew online, please contact our staff for assistance.
  • Refer to the Privileges expire section under the My Information tab in the online catalog
  • Blocked or Barred users must visit a local branch to clear up account. Use of resources and services will be limited during this time.
  • The online renewal option is currently unavailable within the mobile app.


How to Check Out items and How many items may I checkout at one time

  • Present your library card and items at the circulation desk or front desk. You may also use the self check machines located near the front of the building at the Central Library.

How long may I check out items? 

Item Type

Loan Period

Grace Period

Daily Fine

Max Fine

Renewals

Books

2 weeks

1 day

$.25

$5.00

2

Audiobooks

2 weeks

1 day

$.25

$5.00

2

Music CDs

2 weeks

1 day

$.25

$5.00

2

Magazines

2 weeks

1 day

$.25

$5.00

2

Video Games

2 weeks

1 day

$.25

$5.00

2

Cake Pans

2 weeks

1 day

$.25

$5.00

2

Dolls

2 weeks

1 day

$.25

$5.00

2

Playaways

2 weeks

1 day

$.25

$5.00

2

DVDs / Blu-Rays

1 week

1 day

$.25

$5.00

2

Take-Home Laptops / iPads

1 week

none

$10.00

$70.00

0

WiFi Hotspot

1 week

none

$10.00

$70.00

0

In-Library Laptops

2 hrs

none

$5.00/hour

$45.00

2

In-Library iPads (Genealogy Lib. only)

2 hrs

none

$5.00/hour

$45.00

0

 

Borrowing privileges will be suspended until long overdue items are paid for or returned to the library.

 

How many items may I checkout at one time?

 Item Type Limit
Book  50
Book & CD  10 
BookonCD   10 
Cake Pans    3
CD   10
CD-Rom   10
Dolls

DVD
Blu-Ray

10
10
Games
Hotspot
iPad
Laptop
Magazine (in print) 20 
Online checkouts (OverDrive)  10 
Paperback 50 
Playaway audio 10 
Playaway launchpad   3 
Playaway video  3 

 

eContent such as eBooks or online movies have different checkout, download, streaming and hold limits. Refer to the specific resource for more details. 

 

Items with holds

State Laws on confidentiality prohibits the library from allowing anyone but yourself from picking up items that you have on hold, unless we have your permission for others to pick up your items. This permission must be noted in our computer system.

  • Check with a staff member for assistance.
  • We have an automated system that will contact you when your hold is ready for pickup. 
  • If we have your valid email address on file, an email will be sent notifying you about the available hold.
  • There are no limits on the number of holds you can have, but remember there is a limit on the number of items that you may checkout at one time.
  • eContent such as ebooks or eAudiobooks from OverDrive has a limit of 10 holds total per library card. This includes any items that you have recommended, items you already have on hold, and holds that have become available but you haven’t yet checked out.


Renewing Items, Renewing Library Card, and Returning items 

Renewing Items

Library item(s) can be renewed twice, if no one has placed a hold on the item(s).

  • Visit or call any library branch. Please have the items along with your library card handy.
  • Download the Mobile App to access your account.
  • Call the 24/7 self-service number at (337) 437-4153 or 1-800-240-0212. 
  • Access the online catalog to view MY ACCOUNT.

With an email address on file, we can notify you 3 days prior to the item or items being overdue. 

 

Renewing Library Card

  • Cards expire every year. This helps us keep our records current regarding your address, phone number and/or email address. See email address benefits.

  • To renew your card, visit or contact a library branch, or view My Account in the catalog. If renewing through the online catalog, please review and edit information under the My Information section. 
    • If your card doesn't renew online, please contact our library staff for assistance. 
    • Refer to the Privileges expire date in the My Account located underneath the My Information section.  
    • Blocked or Barred users need to visit a local branch to clear up account.
    • The online renewal option is currently unavailable within the mobile app.

 

Returning Items

Return items to any library location regardless of where the item was originally checked out. Drop the items at the designated return areas. If after hours, use one of our drop boxes.

 


 

Email address benefits 

What are the benefits for giving the library your email address?

  • Receive alerts when your hold is available for pickup.
  • Receive alerts that checked out items will be overdue in 3 days.
  • Receive alerts when items are overdue as well as bill notices.

Visit or contact a library branch, complete this online form, or edit existing information such as address, phone number or email address under the My Information section in the catalog. 

 


 

Fees and Fines

Fees for overdue material is 25 cents per item per day. There is a maximum overdue fee is $5.00.

  • There is a 1 day grace period when item is returned on the grace day.
  • If item is returned after the grace period, charges will apply to all days that the item is late. The grace period no longer applies. 
  • Laptops, Hotspots, and iPads are $10 for each overdue with a maximum fee of $70. There is no grace period.
  • You may accrue additional fees on items that need repair or or damaged.


How may I pay those fines?

Visit a library branch or pay fines online

 

 

What if I've lost an item?

  • An item is marked lost after 45 days, and the cost of the item is charged to the account. 
    • You do not have to pay any fines that have accumulated on the item.
  • Did you find that item?
    • If you've already paid for it, bring the item to the library with your receipt.
      • Refunds are possible within 6 months of original payment.
    • The Calcasieu Parish Police Jury will mail the refund.

What if you lost your Library card? 

  • Report it immediately to any library branch.
  • If you do not report a lost card, all items check out on that card are the responsibility of that card holder.
  • It is .50 to replace a card. 

 


 

Pin Number Information

  • What is a PIN number and why do I need it? 
    A pin number is a 4 digit number giving access to your library account via the online catalog, the mobile app or through the 800 number (1-800-240-0212).
  • Use this PIN number to access WiFi in the library or use the library's public computers.

  • What if I forget my pin number?
    • Visit or contact your local library branch.
    • Reset your pin via the online catalog. A preferred email address must be on file at the library.
    • You must reset pin within hour of receiving the confirmation email. Otherwise, you will need to repeat steps.

  • May I change the PIN number online? 
    • Yes. Use the online catalogYou do need your old pin number in order to change to a new one.

 


 

Ways to obtain or manage account info

 


 

Change Address, Phone Number or Email Address 

How do I change my address, phone number or email address on my library account? 

  • Visit or contact a library branch, complete this online form, or edit existing information such as an address, phone number or email address in the My Account section in the catalog.
  • This option is currently unavailable within the mobile app.

 


 

My card has expired! Now what?

  • Cards do expire every year. This helps us keep our records current.  
  • Expired cards are not able to checkout materials until the account is renewed, and any fines are cleared. This include both physical or electronic material.
  • Contact or visit a library branchor view the My Account section in the catalog.
    • Under My Account, review and edit information under the My Information section before renewing card. 
    • If your card doesn't renew online, please contact our library staff for assistance.
    • Blocked or Barred users must visit a local branch to clear up account.
    • The online renewal option is currently unavailable within the mobile app.

 


 

I replaced my Library card or email address. Which resources are affected by this change?

 RESOURCE  LOST CARD  EMAIL CHANGED

Comics Plus

 

Once you login with new card, you're considered a new user.
All checked out content is lost.
Email not tied to account.

CPPLMobile (library app)

 

Enter new card #; all checkouts/holds will transfer, and virtual card is updated.
Email not tied to account 

Freading

 

Once you login with new card number, you're considered a new user.
All checked out content is lost. 
Email not tied to account. 
Freegal  With replacement card, you'll be treated as a new patron. 
It will even appear as if app users have lost all your music as it is tied to your previous barcode. The vendor is unable to transfer any data from old library card number to the new one. Suggestion is to back-up your music so that you may reclaim it from your old barcode. See the Mobile Apps section entitled "How do I backup Freegal Music from my iOS mobile device into iTunes" and "How do I get music off my Android device onto my computer".) You will also need to rebuild any created playlists and wish lists. 
Change notification email under My Account---Notifications 
Hoopla  Update card number (or pin) in Settings--Library section  Need previous email address for login. Click on email address (top right) to change address. Otherwise, you'll need to setup a new account with new email address. 

Interlibrary Loan (Loanshark)

 

Alert staff when you have replaced your library card; the new card # needs to be updated in this service.  You may do so under Account in Loanshark. 
Library Elf  Add replacement ID, and remove lost ID in account.  My Account---Sign-in tab--enter new address---Save. A confirmation email will be sent. Please confirm. 
OverDrive Alert staff when you have replaced your library card. The card # needs to be merged with lost card so that holds/checkouts can be transferred.  Email is enabled when placing holds. You may change it during the hold process. 
Zinio for Libraries  Not affected  You must know previous email used to setup account. Login, access My Account to change email address. 

 

Services and Technology in the Library

  • Your library has services and technology available within its locations. Services include checking out laptops and other devices, WiFi access and printing, public computers, and document scanners. Details.

 

Non-resident options

We do offer two different temporary accounts. Visit or contact a nearby location for more details and assistance.

  • Option 1 is a 3 month account.
    • You are limited to 3 checkouts within a 3 month period. This does include access to public PCs.
  • Option 2 is an internet account.
    • You are limited to using the public PCs only.
    • You cannot checkout material.

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