Harvey 2017

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Welcome to the library's special page dedicated to providing information on post-storm services. Note that the information below is not comprehensive considering the enormous amount of information that's appearing on news and TV websites, as well as social media sites. 

If there are any updates on the information listed below, or if additional information needs to be added to this page, please email

Library locations in Calcasieu Parish offer FREE scan to email services, WiFi, computers, laptops, and tablets as well as charging stations.

Flood damage for homes or businesses in Calcasieu Parish


  • If you or someone you know flooded during the storm, complete this form.
    • This will help the Police Jury report accurate statistics to FEMA, which will determine if Calcasieu will be included in Harvey's Disaster Declaration for FEMA funding and D-SNAP, LA Disaster Supplemental Nutrition Assistance Program. Reference FEMA EM-3382
  • Goodwill Workplace is offering assistance. Note that additional assistance will be available when/if FEMA disaster funds as well as D-SNAP assistance becomes available to Calcasieu Parish residents.   
    • Goodwill Workplace phone number is 337-310-1882.
  • Need help with cleaning your home? Call 211. If you aren't the property owner, you must get approval. 
    • Renters needing assistance, may call SWLA Law Center at 337-436-3308.
  • FEMA representatives are not available at the library, and due to privacy issues, library staff are not able to assist with filling out any assistance forms.
      • For FEMA information, call 800-621-3362 or TTY 800-462-7585 or FEMA Mobile
        711 or Video Relay Service (VRS), call 800-621-3362.
        Multilingual operators; answer calls 7 days a week (7a to 10p CDT).

    Flood Debris Removal or repairs



    Sabine Flood 2017 

    • Calcasieu Parish Sheriff's Office Vinton Unit (337) 491-4568 or 911 
    • Operation Center for SBC Disaster Relief and FEMA
      • Sign up for Clean-Out Assistance Disaster Relief Help phone line to signup for Mud-Out Assistance.
        • Call 337-324-0934 or go by the Crossroads Baptist Church located at 1845 Hwy 109 S. Vinton, LA 70668 to register.
        • Hours are Mon.-Sat.from 8a-5p.
    • Shelter, donations, and supplies; call number for more information
      • Church of Life POV, 1805 West Street, Vinton
      • (temp) VFW, 2292 Hwy 109 S. and American Legion, 5461 Joe Courville Road; (337) 589-5832
      • First United Pentecostal Church Gym, 230 Smith St., DeQuincy; (337) 786-3060
      • First Baptist Church in DeQuincy; 337-786-7072
      • TPC of DeQuincy; (337) 786-4740
      • Catholic Charities located at 1225 2nd St., Lake Charles; 337-439-7463
    • Livestock or Pet needs
      • Calcasieu Parish Livestock Unit (337) 491-3605
    • Donations
      • American Legion in Vinton, call (337) 589-6761 for details.
      • VFW, 2292 Hwy 109 S. and American Legion, 5461 Joe Courville Road, (337) 589-5832
      • Crossroads Flood Relief, quick give online donation for flood relief.
    • Debris separation (Calcasieu Parish Police Jury)
    • Social media
      • #SabineFlood #vintonshelter

    Calcasieu Parish 

    Shelter and Sandbags


    • Text SHELTER with your zipcode to 43362 (4FEMA)
    • West side of Calcasieu Parish
      • First Baptist Church in Westlake
      • Sc3 (Sulphur Christian Community Coalition) at 501 Burton St., Sulphur; 337-528-7261
      • Christian Life Church, 805 West St. Vinton, LA (between Burger King and Sonic) 337-589-2824 
    •  North side
      • First Baptist Church of DeQuincy, contact Charles Smith at 337-842-6224.
      • Bible Baptist Church, 311 2nd St, DeQuincy, LA; (337) 786-3740
    • State shelters (Louisiana)
      • LSU Ag Mega Center, Alexandria, LA
      • Dallas Convention Center, downtown Dallas, TX
    • Red Cross shelters
    • FEMA Evacuee Hotel list


    Donations, Supplies, Volunteers, and additional needs

    I'm Safe and Well

    Pets in Need (Donations)

    FEMA and Disaster Assistance

    Note that your area must be declared before assistance can be provided. For questions, please call the Employment and Training Helpline at 1-877-US2-JOBS (1-877-872-5627). TTY 1-877-889-5627

    Explaining the Storm  

    Social Media

    Utilities and Power Outages

    Texas Residents

    • Non-emergencies or info, call 211. 


    Disaster Assistance

    Disaster Unemployment

    Supplemental Nutrition Assistance Program

    Donations, Supplies, etc.

    Pet and Livestock

    Additional Info

    Cameron Residents

    After the storm tips

    • Listen to local officials for updates and instructions.
    • Check-in with family and friends by texting or using social media.
    • Return home only when authorities indicate it is safe. 
    • Watch out for debris and downed power lines.
    • Avoid walking or driving through flood waters. Just 6 inches of moving water can knock you down, and one foot of fast-moving water can sweep your vehicle away.
    • Avoid flood water as it may be electrically charged from underground or downed power lines and may hide dangerous debris or places where the ground is washed away.
    • Photograph the damage to your property in order to assist in filing an insurance claim.
    • Do what you can to prevent further damage to your property, (e.g., putting a tarp on a damaged roof), as insurance may not cover additional damage that occurs after the storm.

    Saving pictures

    FEMA Resources

    Cleanup tips and FEMA/insurance tips

    • To help you prepare for an upcoming FEMA adjuster visit, here are some tips provided by someone who has previous experience with the process as well as from the FEMA website.  
      • Don't cut more than 2 feet of sheetrock until visit.
      • Waterlines on wall must be visible and don't cut above water line if it's less than 2 feet.
      • You can remove flooring, but leave a section in each room.
      • Don't throw away things that will be added within the claim. 
      • Pictures of items for the claim should be preferably horizontal. (FEMA software)
      • If possible, pictures must show water damage, item brand and model number.
      • Don't leave claim items out in the elements. Options include garbage bags or tarps.
      • Point out all the damage to the adjuster. It’s crucial they understand how badly your family has been affected.
      • You will be sent a spreadsheet to complete. Example information on form includes item, quantity, brand, serials number, item description, age of item, item condition, and cost to replace (pre-tax). 
        • Make a list of damaged or destroyed items and include each item's age and value when possible. If possible, have receipts for all items available for the adjuster.
      • Separate damaged items from undamaged items.
      • Keep a sample of damaged items.
        • Your adjuster will need evidence of the damage and damaged items (examples: swatches from carpeting, curtains and chairs) to prepare your estimate.
      • If you have damage estimates prepared by a contractor, provide them to your adjuster since they will be considered in the preparation of your repair estimate.
      • When you file an insurance claim, notify them of your current/temporary address so that correspondence is sent there.
      • Also, request a letter or email confirming that you contacted them and filed a claim.
      • Separate damaged property from your undamaged property.
      • Generally, you don’t want to throw anything out after a flood because both FEMA and insurance adjusters will need to document it.
        • If circumstances make damaged items a health hazard, then you should photograph them and document any additional information (receipts or appraisals) before throwing items away.
      • Photo-document all damage to your home. The more you provide, the better. 
        • Get a small notebook and use it to track all your contacts. That way, you will easily have all records in one place.
        • Write down the following: the full names and titles of all people you speak with, dates of contact, contact information, and details of the discussion.
      • Be prepared to go up the administrative food chain in appealing your FEMA assistance and insurance claims.
      • Keep records of discussions and also provide your adjusters a summary of your discussion via email.
      • Keep all hotel and motel receipts.
      • Lodging expenses may be eligible for reimbursement from FEMA assistance if your home was damaged severely enough to prevent your return for an extended period of time.

    Cleaning tips

    Food safety during emergencies